Comprehensive guidelines ensuring a secure, compliant, and dependable client experience.
Welcome to PharmaCity. We operate as a premier pharmacy broker dedicated to the Hong Kong market, facilitating access to high-quality medications through a rigorously regulated global network of licensed fulfilment centres situated across the UK, the EU, Canada, Australia, India, and Singapore.
By accessing, browsing, or procuring products from PharmaCity, you formally agree to be bound by the subsequent Terms of Use. Should you dissent from any of these stipulations, you are advised to cease using our platform and services immediately.
By utilising this platform, you affirm that you are at least 18 years of age and possess the legal capacity to enter into binding contracts. You consent to use this site exclusively for personal, non-commercial purposes to acquire medications for your individual use.
In accessing this website, you explicitly acknowledge that you are not harvesting data to utilise against the platform operators, affiliates, or any associated entities in any legal or regulatory capacity. You agree to hold the proprietors, operators, and fulfilment partners of PharmaCity harmless regarding any information presented herein or any subsequent actions taken based upon it.
All product specifications, articles, and guidance provided on PharmaCity are strictly for general informational purposes. We do not dispense medical advice, clinical diagnoses, or treatment protocols. Our content must never supersede the professional assessment of your registered medical practitioner.
As we strictly enforce data minimisation protocols, we do not solicit your personal medical history, nor do we cross-reference your orders for potential pharmacological interactions or allergens. We assume zero liability for the application or misuse of any supplied therapeutics. It remains your absolute responsibility to:
To guarantee absolute financial security, PharmaCity does not process, handle, or retain your credit card or banking credentials. Upon checkout, you are securely redirected to fully encrypted, PCI-DSS compliant third-party payment processors. You agree to adhere to the terms and conditions of these independent gateways when finalising your transaction.
For enhanced data security and strict isolation of your information, all consignment tracking, customer service correspondence, and dispute resolutions are administered via a dedicated external support portal. By engaging our services, you acknowledge that all post-purchase support necessitates the use of this distinct, secure platform.
Given the international scope of our fulfilment network, prices are subject to marginal fluctuations based on live foreign exchange rates. We reserve the prerogative to amend pricing, product specifications, and service terms at any juncture without prior notification.
Product availability remains subject to change without notice. We accept no liability for dispatch delays resulting from unforeseen manufacturer shortages, global postal disruptions, or routine regulatory audits at our international fulfilment facilities.
While we provide a comprehensive Delivery Guarantee and will re-dispatch intercepted parcels at no additional cost, you remain solely responsible for verifying that the medication is legally permissible for import into the Hong Kong SAR. By authorising an order, you confirm compliance with local legislative frameworks and assume full responsibility for any applicable local tariffs or import duties.
In accordance with stringent safety and legal mandates, we are unable to accept returns for convenience. Because pharmaceutical products cannot be legally or safely re-dispensed once they exit a temperature-controlled, regulated environment, all successful deliveries are final. We will exclusively issue replacements for items proven to be defective, incorrect, or expired upon arrival, provided you notify our team within 30 days (or 14 days for refrigerated items).
Cancellations may be processed within 24 hours of order placement, strictly provided the items have not yet been dispatched. Once a consignment has departed our partner facility, the transaction is deemed final and cannot be revoked.
We are resolutely committed to equitable issue resolution—should a parcel be lost or compromised, we will re-dispatch or refund it in full. In light of this commitment, we enforce a zero-tolerance policy regarding bank disputes or credit card chargebacks. Any initiation or threat of a chargeback will result in the permanent ban of your account and associated details across our entire global network.
To the maximum extent permitted by applicable Hong Kong law, PharmaCity, alongside our directors, personnel, agents, and international suppliers, shall bear no liability for any loss of profits, or any special, incidental, direct, or consequential damages arising from your utilisation of this platform or our products.
In the event we are deemed liable for any loss or damage connected to our services, our maximum financial liability will be strictly capped at the actual purchase cost of the specific products or services rendered to you.
All content hosted on this website—encompassing text, graphics, corporate logos, button icons, and underlying software—is the exclusive property of PharmaCity or its content suppliers, protected by international copyright statutes. You are prohibited from extracting, reproducing, or commercially exploiting any segment of this website without our explicit written authorisation.
We reserve the right to revise or amend these Terms of Use at our discretion. Any modifications will be published on this page with immediate effect. It remains your responsibility to review these terms on a periodic basis.
